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Please note that we do not offer refunds unless otherwise stated by us in writing prior to our receipt of cleared funds. All monies must be paid in advance for all work carried out. Any balance outstanding to us must be settled within 48 hours (unless agreed otherwise). Any balance outstanding to the client will be used as a form of credit that can be used in future investigations. Our charges are based on hours worked plus expenses.

We offer no guarantee of results in any surveillance or outbound work that we undertake.

We will not be held responsible for any loss of the subject whilst on surveillance. All hours booked prior to the start of any job will be the hours payable in the event of any loss of the subject or cancellation.